LAYO OGUNBANWO

Currently serving as a Business Analyst at Civica, Layo partners with public and private health organizations to optimize EHR software, ensuring regulatory compliance and enhanced clinical outcomes.

• Partnered with public and private health organizations to optimize EHR software, ensuring compliance with regulatory standards and client-specific operational needs.
• Led discovery sessions with healthcare stakeholders, translating complex clinical requirements into clear functional specifications and user stories for seamless EHR platform customization.
• Analyzed data integration needs to optimize interoperability between EHR software and third-party systems, enhancing data accuracy and patient care coordination.
• Developed comprehensive test plans and conducted User Acceptance Testing (UAT) with clients, ensuring alignment with acceptance criteria and facilitating smooth software rollouts.
• Facilitated collaboration between client and internal development teams, resolving implementation challenges, including data migration and system integrations, while maintaining project timelines and budgets.
• Provided post-implementation support and gathered end-user feedback, driving increased user satisfaction and system usability.

As a Business Analyst at Saskatchewan Power Corporation, Layo spearheaded the upgrade of a cloud-based customer service application, focusing on scalability, reliability, and cost efficiency.

• Collaborated with business stakeholders to define clear objectives for a cloud-based customer service application upgrade, enhancing scalability, reliability, security, and cost efficiency aligned with long-term business growth.
• Conducted comprehensive gap analysis of legacy CRM systems, identifying optimization opportunities and mitigating risks for a seamless transition.
• Developed functional business requirements, user stories, and technical specifications, effectively bridging the gap between business stakeholders and development teams.
• Executed User Acceptance Testing (UAT) with a 95% pass rate, ensuring 90% compliance with acceptance criteria for migrated data.
• Addressed technical roadblocks collaboratively, delivering the project 10% early without budget overages.
• Monitored post-implementation performance, gathering user feedback to implement enhancements and improve workflow efficiency by 25%.

At Shaw Communications, Layo led the migration of a legacy CRM to Salesforce, optimizing sales workflows and enhancing overall efficiency through strategic stakeholder engagement.

• Led stakeholder engagement with sales teams and cross-functional leaders via Microsoft Teams, mapping pain points and defining migration objectives for Salesforce CRM.
• Analyzed and optimized sales workflows by documenting as-is/to-be processes in Microsoft Visio, identifying bottlenecks to inform Salesforce design decisions.
• Translated business needs into technical solutions, partnering with IT, Salesforce consultants, and product owners to develop functional requirements for a tailored CRM implementation.
• Drove end-to-end requirements management, from drafting Business Requirements Documents (BRD) to securing stakeholder sign-off and overseeing vendor selection.
• Championed Agile/SDLC alignment, delivering phase-critical documentation to ensure on-time, within-budget deployment of solutions.
• Managed User Acceptance Testing (UAT) and integration testing, validating KPIs like data migration accuracy and lead-to-opportunity conversion rates against business goals.
• Monitored post-go-live performance, leveraging user feedback and Salesforce Analytics to iterate on dashboards and automation rules, ensuring sustained ROI.

As a Business Product Analyst at Systematic IT Consultant, Layo specialized in eCommerce digital transformation, driving project implementations and optimizing user experience for SMB clients.

• Led requirement-gathering sessions with SMB clients to identify eCommerce challenges, transforming business needs into actionable project plans aligned with software capabilities and client goals.
• Managed end-to-end eCommerce software implementations, from scoping to post-launch support, reducing project timelines by 30% through effective risk mitigation strategies.
• Analyzed clients' eCommerce workflows, uncovering inefficiencies like cart abandonment and checkout friction, recommending solutions to boost conversion rates.
• Prioritized and refined Product Backlog to align with product objectives and stakeholder priorities.
• Designed and delivered training programs for clients and internal teams, driving 25% faster adoption of new systems and maximizing ROI on eCommerce tools.
• Spearheaded change management for system upgrades, delivering tailored training that increased operational efficiency by 25% and accelerated adoption of new features.

Currently volunteering as a Product Specialist at IHealth and Wellness Foundation, supporting product development initiatives.

• Contributed to product feature definition and user experience improvements for health and wellness initiatives.
• Supported product backlog refinement and stakeholder communication for new product development.

Volunteered as a Business Analyst at Turina Technologie Inc, contributing to project analysis and solution development.

• Assisted with requirements gathering and documentation for various technology projects.
• Contributed to data analysis and process mapping to support solution design initiatives.

Partnered with business analysts to conduct end-to-end requirements analysis for a high-priority health record modernization initiative.

Spearheaded the migration from a legacy CRM system to a cloud-based solution to enhance customer request handling and reduce service turnaround times.

Led the migration from a legacy CRM to Salesforce to improve sales workflow efficiency.

Drove the implementation of a digital solution for an e-commerce platform to enhance user experience and increase conversion rates.